RideRutz.com is a global black car limousine services company. It specialises in hourly chauffeur service for corporations - the car that stays with a principal for the day - and in worldwide gala events for celebrities and diplomats - the car at the carpet and in the motorcade. Its chauffeurs are fully trained in discreet protocol and work to a published standard that every affiliate in its network accepts. It books in 107 countries and 363 cities through one reservation engine, one account and one desk.
Two specialities
Most chauffeur companies are general: airports, weddings, nights out, whatever is asked. RideRutz.com was built around two kinds of work and everything else follows from them. The first is the hourly corporate engagement: a chauffeur and a vehicle at a company's disposal for as long as the day needs, directed by the passenger, at a fixed rate, in every city the company's people travel to, on one account. The second is the event and protocol engagement: cars for the gala, the award night, the premiere, the state dinner and the ministerial visit, planned around an organiser's arrival schedule or a mission's programme, with chauffeurs who know the carpet drill and the motorcade, and a coordinator on the radio. The two share a requirement - a chauffeur who behaves impeccably under attention and says nothing afterwards - and the training and protocol standard was written to produce that chauffeur.
How we work
RideRutz.com operates its own fleet in its home markets and fulfils bookings elsewhere through operators vetted through the LimousineWorldwide.Directory and bound by the Limousine Association International code, each of which accepts RideRutz.com's written standard as a condition of the work. Clients see one service: one reservation engine with fixed rates for 363 cities, one account with profiles, policy rules, coding and a monthly invoice, one coordinator for programmes and events, and one dispatch desk staffed around the clock that can reach any chauffeur in any city. The global chauffeur service page explains the arrangement in detail; the destinations and airports pages list the coverage.
What we promise
| Promise | What it means in practice |
|---|---|
| Hourly, as directed | The car stays; the itinerary is decided in the cabin; the rate does not move when the plan does |
| Protocol-trained | Every chauffeur has completed the programme: door drill, precedence, carpet timing, motorcade conduct, confidentiality |
| Fixed rates | Set before you confirm; fuel, waiting, cleaning and gratuity included; tolls and parking at cost; no surge |
| One standard worldwide | The same classes, vetting and conduct in every city, enforced through the network |
| Awake in every time zone | Dispatch around the clock; a coordinator for accounts and events; someone who can reach the chauffeur |
Who we work for
Corporations and professional firms, on accounts, for executives, roadshows and conferences. Event organisers, foundations and hosts for galas and award nights. Embassies, ministries and international organisations for official visits. Studios, labels, agencies and management for talent and festival weeks. Flight departments for FBO procedures. Security departments for security-trained chauffeurs. Hotels, travel advisers and family offices for the guests and principals in their care.
The network
RideRutz.com is part of a group of travel and ground-transport businesses. The LimousineWorldwide.Directory is the directory through which affiliates are vetted; the Limousine Association International sets the code they follow; BlaakLine.com provides the reservation engine on this site; BookingWorldwide.net provides the flights, hotels and packages the travel desk arranges; and EventsWorldwide.Directory lists the galas, festivals and summits around which the worldwide gala calendar is built. The network page describes each.
Head office and desk
RideRutz.com's head office is in Toronto, Canada, and its dispatch desk operates across time zones from there and from partner desks in Europe, the Gulf and Asia-Pacific. Reservations, changes and journeys in progress reach dispatch by phone, WhatsApp or the reservation engine at any hour; accounts, events, programmes and partnerships reach the coordinators by email or the contact page within a working day. Everything reaches a person.
Standards and memberships
The chauffeur standard is published on the chauffeurs page. Vehicle standards are on the fleet page. The privacy policy and terms of service set out how data is handled and what a reservation commits both parties to. Memberships and the network are on the network page. Where a client's own standard is higher - a security clearance, a nationality restriction, a particular NDA, a vehicle sweep - it is agreed in advance and met or declined honestly. Ground-transport practice for corporate travel is discussed by the Global Business Travel Association; the conventions of official protocol are published by offices such as the U.S. Department of State (Office of the Chief of Protocol); both inform the way we work.
Why the name
Rutz is the group's ground-transport mark, used across its chauffeur and driver-partner businesses; RideRutz.com is the global black car and limousine service within it, and the domain is the brand. The guides explain what an hourly chauffeur costs, how to plan gala transport, how a motorcade is run and when a security driver is needed; the FAQ answers the rest.
How the two specialities shape everything else
Because the company was built around the hourly corporate day, its reservation engine treats the hour as the unit and the fixed rate as the promise; its account holds profiles, policy rules and cost centres because that is what assistants and travel managers need; its dispatch is awake around the clock because a principal's day in Singapore happens during Toronto's night. Because it was built around the gala and the motorcade, its chauffeurs are trained on a mock carpet and a mock motorcade, its coordinators walk venues before events and hold radios during them, and its confidentiality undertaking is written for passengers whose presence in a city is news. The airport chauffeur service, the black car service and the luxury chauffeur service are delivered to the same standard because the same chauffeurs deliver them.
What we are not
RideRutz.com is not a ride-hail app: cars are booked in advance, drivers are chauffeurs, rates are fixed and there is someone to call. It is not a protection company: it supplies security-trained chauffeurs and protected vehicles on request, but not close-protection officers, and it says so. It is not an airline or a hotel: its travel desk arranges flights and hotels through BookingWorldwide.net and holds the file. And it is not a local car company with a worldwide claim: its standard is written down, published on this site, accepted by every affiliate and enforced by a coordinator who reads every confirmation and every piece of feedback.
Reaching us
Reservations and journeys in progress: dispatch, around the clock, at the number at the top of every page or on WhatsApp. Accounts, programmes, events, partnerships and press: the coordinators, through the contact page, within a working day. Chauffeurs and operators who want to work with us: through the network page. The FAQ answers most questions before they are asked; the guides answer the longer ones.
A short history
The Rutz mark began as a chauffeur and driver-partner business in Toronto and India, built on the observation that the best chauffeurs were those who had been trained for corporate and official work and then applied that standard to everything. RideRutz.com was established to take that standard worldwide for the two kinds of work where it matters most - the hourly corporate day and the event with a carpet or a motorcade - and to deliver it through a network rather than a fleet in every city, because a vetted local chauffeur held to a written standard is better than a stranger flown in. The reservation engine came from the group's BlaakLine business; the travel desk from its BookingWorldwide business; the directory and the association from its work with operators worldwide. The result is a company that is small at the centre, large at the edges and consistent everywhere, which is what a global assistant, a protocol officer and a publicist each need it to be.
The people at the desk
Coordinators are drawn from event production, protocol offices, executive assistance and chauffeured operations, and each holds a portfolio of accounts and programmes so that a client speaks to the same person about the same file. Dispatchers are experienced in chauffeured operations across time zones and are trained on the standard so that they know what a chauffeur should be doing at any moment and can say so. Instructors teach the training and protocol programme and audit affiliates. Everyone at the desk has ridden in the back of a RideRutz.com car and in the front of one, and knows what each is like.
Measuring ourselves
Every journey generates a confirmation from the chauffeur and an invitation to the passenger to comment; every comment is read by the coordinator and every lapse is investigated. The measures the desk watches are early arrivals, flight-tracked pickups made on the live time, hourly engagements extended without a dispute, event arrival windows met, and complaints - and the last is the one that matters. A client who was let down should say so, at the time to dispatch or afterwards to the coordinator, and will be told what was found and what was done. That is the whole of the company's quality system, and it is enough because the standard is specific.
Reading further
The hourly chauffeur service page explains the engagement the company was built around; the gala and event transportation page explains the other. The worldwide gala calendar lists the evenings and weeks the coordinators plan for each year. The rates guide explains what the service costs and why; the motorcade and protocol etiquette guide explains the conventions the chauffeurs are trained to; and the chauffeur vs security driver guide explains where one service ends and the other begins.
